• Interview of users
• Evaluation of existing User Interfaces
• Task analysis.
• Identification of user requirements
• Competitive analysis
• User Interface Design

Our Usability Development Specialists work with your technical, product management, and marketing specialists to determine the tasks and information that are important to your users and to develop a detailed requirements document. 

Situational Evaluation: We provide Situational Evaluations to examine your existing infrastructure and determine if additional technology will be required to accommodate the web design process.  

Our Situational Evaluations provide for:

• Benchmark testing
• Field observation feedback
• Compliance checking with standards and guidelines. 
• Evaluation of technical makeup
• Identification of problem areas

System Integration Analyses: System Integration will depend upon your company’s specific needs.  To accomplish your web site goals, we assess whether or not you need system integration and determine what would be the best approach. Whether it be interfacing with your legacy systems, database integration, or simply linking to your e-mail system, we evaluate your needs and make recommendations. 

In achieving your web capability needs, we recommend integration only if you need it and keep any required integration as cost-effective as possible. If you approve, we will perform the necessary changes.

Technical Assessment Briefing:  Upon completion of necessary assessments and evaluations, we provide you with a Technical Assessment Briefing.  This briefing explains how various programming and technical options influence your site and provides alternatives for achieving your goals. Alternative design and programming options are instrumental in determining the user interface, navigational considerations, and look and feel. 

Synergistic Design

Once we have completed your necessary assessments and evaluations, presented the Technical Assessment Briefing and obtained you decision on desired programming approach, we begin the process of designing your site. The following actions provide the design foundation for your sites capability, further development, and expected results:

• Document Accumulation
• Visual Concept Sketches and Prototypes
• Site Architecture
• Design Documentation

Document Accumulation:  We work closely with your team to accumulate the subject information and knowledge documentation that will be included in your web project. Your text, graphics, pictures, logos, and any other information such as product lists or pricing are gathered and organized.   We evaluate this information for consistency and correctness.

Visual Concept Sketches and Prototypes:  The next step in your design process is to create different concept sketches or prototypes that are feasible for your companies’ goals.   At this stage, visually representing what your project will look like through both paper and automated prototypes assists evaluation by users and helps to determine the “look and feel” and design requirements.  To establish coherence, we work closely with you to determine and establish an overall, consistent "look and feel" for your web site.

To fully meet your needs for Graphic Design and Creativity we offer the following services:

• Creative Design
• Artwork
• Multimedia
• Shockwave
• Flash
• Animated Gifs
• Logo and Banner Design

Site Architecture:  Once these elements above are known, it is possible to evaluate and design:

• Page Layouts
• Organization Of Information
• Mapping Of Page Relationships
• User Navigation Paths.
• Information Connection Routes
• Overall Link Architecture

Design Documentation:  Good planning and documentation of your design requirements is key to success. Your business goals are incorporated into the design by involving your product management and marketing team members in documentation preparation.  In addition, documented design requirements help your web development teams work together and keep them focused on end user requirements. This documentation provides:  

• Technical structure
• Mock-ups of pages
• Basis for site content
• Actions available on the site and expected results
• Web project design details, specifications and elements
• Constraints
• Resource Availability

Development and Implementation  

To insure your site is highly functional as well as aesthetic, we focus on resolving technical problems during the development phase. Once we have agreed on documented design requirements we begin in-depth technical coding and development work in the following areas:  

• File Layout – We create stable, extendible directory and file structure layouts for file and component management.
• Pages Creation – We create templates that can be reused on your site. We collect and scan your existing materials, photographs, and brochures.
• Programming – We create HTML, XML, Java script, applets, Shopping Cart, Common Gateway Interface (CGI), and other programs. 
• System Integration - We make integration to your existing systems as automated and transparent as possible.  We iron out any System Integration issues to make sure functionality is in perfect order. 
• Technical Issues – We fully disclose and discuss technical issues with your team.

 A sampling of our technical skill-sets includes:  

During implementation we focus on usability and test and re-test all the elements of your site to insure relevance and reliability. When we are satisfied with the results you will be given the opportunity to request any minor changes that may be appropriate and to approve the project.

Innovation and Support

Further innovation and continued good web work requires this ongoing processes of planning, analysis, design, implementation, and innovation. In addition to these ongoing processes which continuously improve the quality of your web site, we provide the following maintenance and site support services to help you meet new user needs:

• Ongoing user testing
• Additions and alterations of site content
• Redesign services
• HTML, XML, and programming revisions